Thursday, January 07, 2010
{ 6:02 AM }
I just have to blog this before I continue with Vietnam Trip day 3.
Just in case you didn't know, I own a less than 1 year old Sony VAIO laptop. And like one month ago, it started to crank up. I do not use the battery when I'm using the laptop at home, so I noticed the problem at the very first second. Electricity gets cut off from the machine as and when it likes to. The adaptor is working fine, judging from the green light, but my laptop just like to black out by itself and I can't switch it on again.
Tried using it with my battery and noticed the not-trendlike-at-all kind of trend. Electricity is cut off from the machine as and when it likes to be cut off. This second the battery is charging, next second it's not. The next second, adaptor is plugged in but not charging, and the next, it's not plugged in. One word: UNSTABLE.
So I brought it in to Sony, but it freaking started working fine there again.
Alright, blame my luck. So I carried it back home again, thinking that the problem is solved.
I was so wrong.
One week later, 17th Dec 2009, I had to send it in to Sony again and this time the customer service officer didn't bother to check if it's really not working and sent my laptop in, battery, cable, adaptor and all, to the technicians. I was told to wait for 1 week.
Just the next day after I sent it in, the techician called me insisting that my laptop is working fine. I insisted it's not and explained to him and problem. He claimed to have understood the problem, and I believed him.
Two days later, I received a miss call from Sony, to which I chose to ignore.
The very next day, the techician called me again, insisting that my laptop is really working fine. I explained the whole problem to him AGAIN, and he claimed to have understood the situation AGAIN, and I even suggested that perhaps some connections are loose.
Another few days later, on Christmas Day, Sony texted me saying my service job is pending for spare parts.
I thought: Yeah! They've finally found out the problem!
And so I waited for the collection text message. And I waited, and I waited.
Finally, yesterday evening, 6th Jan 2010, Sony texted me, informing that my laptop is ready for collection. Eager to get my non-lagging computer back, I headed down earlier today, only to find out that they've misplaced my battery. However, as I was so glad to have my laptop back after such a long wait, I actually reassured the flustered customer service officer that it was fine, and that I'll drop by tomorrow to collect it.
Haha, and drop by tomorrow I will.
Upon reaching home, I immediately switched on my laptop to get my first shock. They've restored my system back to default factory settings. All my applications and softwares are gone, including the authentic MS words I've borrowed from someone else. I checked the repair certificate and realised they changed the motherboard, when I thought it was just a pin vs pinhole connection problem. Nevermind, they're the computer engineers, right? At least it's working fine now, right?
WRONG!
After barely 1 hour of usage, my entire computer hang! It has never hang beforeI sent it in for this shit repair service! It's not even one year old! Okay, nevermind. I told myself it probably hang because it.... just so happens to hang.
After 3 hours plus of usage, I switched it off to rest my eyes.
And now? I can't switch on the blardie machine! Same problem! No electricity! WTF?!
Just what kinda shit repair service does Sony Singapore provides for their customers? HUH?
